STATUS:

Part-time, Non-exempt

REPORTS TO:

Visitor Experience Manager

OVERVIEW:

The Visitor Experience Associate is responsible for delivering exceptional customer service to every Museum guest. They are the face of the Museum, a liaison between the public and the Museum’s exhibitions and programming, and their primary role is to enhance the visitor experience with their knowledge and service.

The VE Associate must be informed on all aspects of Museum activities and able to communicate core messages in engaging ways to visitors and potential visitors. The VE Associate may be located primarily at the front desk reception area or in the Museum store on a given day. The VE Associate is responsible, first and foremost, for providing excellent, energized customer service, along with merchandise sales, ticket and membership sales.

PRIMARY RESPONSIBILITIES:

  • Greet all Museum guests and store shoppers upon arrival and departure
  • Engage customers’ and visitors’ interest in the Museum and store to promote merchandise and ticket sales
  • Promote and sell Museum memberships
  • Stay informed on all Museum exhibitions and programs, and provide brief oral orientation to visitors and groups
  • Maintain a positive attitude and show respect to all visitors and staff members
  • Regularly interact and communicate with gallery attendants/security guards, docents, volunteers, visitors and special guests
  • Be familiar with merchandise and able to answer customers’ questions about items in
    Museum store inventory
  • Assist with store social media, merchandising, organizing back stock, and vendor relations
  • Provide administrative support for various Museum departments, including membership,
    marketing, registration, design services and education
  • Answer phone calls, providing visitor information and routing callers to appropriate extensions

QUALIFICATIONS:

  • Enthusiastic interpersonal skills, passion for customer service
  • Professionalism in demeanor and presentation
  • Ability to multitask, problem solve and maintain a pleasant manner in a busy environment
  • Flexibility and ability to maintain calm in stressful situations
  • Commitment to the Museum’s mission and goals
  • Team player with energy and initiative
  • Weekend hours required and occasional evening hours during special events
  • PC computer skills – Outlook, Excel, Word
  • The ability to reach, bend and stoop as required to perform all functions of the job and to lift (or assist in lifting) objects up to 25lbs. on a regular basis.

DESIRED QUALIFICATIONS:

  • Retail and customer service experience
  • POS experience a plus
  • Interest and proficiency in a second language other than English