Mingei is thrilled to offer a new, economically and environmentally conscious digital membership card! Below you will find answers to some common questions to help you understand and use your new card. Additional questions can be directed to email@example.com or 619-704-7517.
How will I use my digital membership card? Your digital membership card is unique to your membership and displays your name, membership level, expiration date and a barcode for us to scan. Simply show your digital membership card to our staff at the front desk, Café Mingei or the Museum store to take advantage of your member benefits!
How do I receive my digital membership card? Your digital membership card will be sent to the primary member’s email address. You will need to open this email on your mobile device and follow the instructions to download the card. The card will automatically be stored in your phone’s wallet app.
What if I don’t have a wallet app installed on my phone? Apple users have a built-in wallet which cannot be deleted. Android users will need to download “Wallet Passes” from the Play Store before downloading the card. Once installed, the email you receive will provide step-by-step instructions and a link to download the card.
Will my digital card update when I renew my membership? Yes! The digital card will automatically update when your membership information changes. For example, your expiration date and membership level will automatically update the next time you renew or upgrade your membership. This means that you only need to download the card once!
How will I receive my guest passes? Guest passes for all levels of membership will now be tracked in our database. Members may now allow a guest to give the member’s name when checking in at the front desk to redeem a guest pass.
How will my reciprocal benefits work when visiting other museums? Digital membership cards display the North American Reciprocal Museum (NARM) logo and provide a link to an up-to-date list of participating organizations in the programs. Simply show your digital membership card at participating museums to receive free or reduced admission!
Will I receive a second digital membership card for my spouse? The digital membership card will only be emailed to one email address per membership. However, members who are at the Friends/Family level and above can use the share feature of the wallet app or forward the download email to their secondary member to be able to download the card on a second device. Those who have an unnamed second member on their membership (“Guest of…”) may share the card with the guest planning on visiting. The guest should inform the front desk staff that they are a second member of the named member on the card, and our staff will verify the membership level allows secondary admission.
I am not sure I received my digital card. Can you send it again? Yes! Please contact us at firstname.lastname@example.org or 619-704-7517, and we can resend the email for you to download and enjoy your digital membership card.
What if I prefer a paper membership card? By default, all members will now receive a digital membership card sent to the email address you provide. If you prefer to receive a paper membership card instead, please contact us at email@example.com or 619-704-7517.